About Us – Bannister in Home Care (BIHC)

Established in 2013, Bannister In Home Care is a family owned provider of in home care services to anyone requiring assistance to be independent at home.

We are an approved provider of Home Care Packages and an approved NDIS provider.

We offer support services to anyone

requiring assistance in the community or in their home
with increasing needs through ageing
with long or short term disability
rehabilitating from injury, illness and surgery
who is a family member or carer requiring some respite

Our services are based on the principles of Consumer Directed and Person Centred Care which ensures safe, high-quality care. It is care that is respectful of, and responsive to, the preferences, needs and values of the individual.

Our services include –

Domestic Assistance, Meal Preparation,
Personal Care,
Respite,
Social Support and community participation, Rehab Support, Transport
Home and yard maintenance

Our support staff have –

Certificate level qualifications or appropriate competencies to work with our diverse client group
Current police checks
Drivers Licence + Insured vehicles
A range of cultural backgrounds to meet client preferences

To ensure quality in our service delivery, we –

respect our client’s preferences
create a care plan that meets our client’s personal needs, goals and objectives
encourage feedback from our clients to continually improve our support services
are responsive to changes in our clients’ needs
conduct regular client reviews to ensure services are appropriate and effective
ensure that all services are delivered in accordance with the Aged Care Quality Standards and/or the NDID Practice Standards
are active members of industry groups to ensure that we are always up to date on innovations and best practice in home support services.

Why choose us?

Because we –

are committed to our client’s safety and wellbeing
treat everyone with dignity and respect
pride ourselves on our customer service
provide dedicated Care Co-ordinators who are responsible for ensuring that all clients’ needs are met

Fees and charges

We are confident that our fees and charges are competitive and represent great value for the services provided.

Some points about us:

Our mobile workforce covers the Sydney Metropolitan area, Mid Coast NSW, Far North Coast NSW and South East Queensland.
Our Head Office is based in Sydney.

Approved Provider of Home Care Packages

We provide care to all package levels (1,2,3,4)

Approved NDIS provider
Fee for service

We provide care on a fee for service basis to private clients, rehab coordinators and others.

Contact us for a no obligation discussion about how we can help –

Call us on 1300 368 991
Email us at contact@bihc.com.au
Website enquiry form bannisterinhomecare.com.au

What is different about Bannister In Home Care?

Value: Our priority is to maximise the hours of care or essential services for our clients. For Home Care Package clients we make a commitment not to raise our management fees above 25% unless there are mutually agreed complex needs.

Accessible: During business hours our clients have access to office staff who take ownership of any requests and resolve them in a reasonable time-frame. People that have switched to us highlight this as a change they value significantly.

Flexibility: We let our client’s preferences and needs determine the time and range of services they receive:

How: You might prefer your floors cleaned in a particular way or certain dishes hand washed rather than machine – our care workers understand that we are guests in our client’s homes and respect client preferences during all services.

When: A busy life should not be scheduled around care availability – we make sure to fit in with your schedule and request 7 days notice for unplanned changes.

Whom: We believe that the success of a care relationship depends on mutual respect and shared values between client and care worker. We encourage everyone to be open minded but prioritise matching staff to client preferences.

What: The majority of services we provide fall into the traditional categories of personal care and grooming, domestic assistance, transport to appointments and meal preparation. However, we have an extended range of services/consumables for interested clients. They may include – Lawn care, a spring clean, computer tablet devices, assistance to learn computer skills, on and on it goes. Contact us to discuss your specific request.

Quality: Our quality audited home care service continues to provide expert knowledge and solutions for the range of challenges that we face as we age – with a focus on maintaining or increasing independence.

Our goal is to ensure our clients continue to enjoy their favourite things in life. Quality, home-based support can make all the difference to someone looking to maintain or rediscover their independence. To keep our services accessible, we keep our rates as affordable as possible. We are reliable. We are audited to a quality management system and we are very proud of our results. Our staff are all police and reference checked, with a qualification in the home care industry. We are a privately owned Australian business, trading in education and home care since 2001.

Allied health support Companion Care Services CHSP and HCP Community access & inclusion