Australians are showing a preference to age in their own home so they may remain surrounded by family and friends and connected with the social supports they enjoy. Those living with a disability are seeking assistance to build their skills, to participate in community, and to reach their goals. Pearl Home Care provides tailored in-home health care assistance for seniors and those with a disability, through our team of qualified, experienced and professional caregivers and support workers. If you require extra help at home (for you or your loved one), it is important to consider your health and independence goals and which services will benefit you. It may be helpful to discuss your goals and wishes with your family members and wider support system and to create a list of services and supports you would like to get more information on. If you have an NDIS plan, your funded supports will be clearly outlined.
Don’t wait for a crisis
Getting some extra help doesn’t mean giving up your freedom. Quite the opposite – it’s about maintaining your independence. Our qualified nurses and trained health specialists provide a host of medical and non-medical services so that you can continue to live in your much-loved home with the support you need. Our carers provide:
- General living support around the home
- Home and garden maintenance
- Assistance with daily activities
- Medication support
- Help dealing with government agencies and funding
- Mobility assistance
- Flexible respite
- Home modifications
- Social support
- Transport
- Meals and nutrition support
- 24-hour care and emergency support
There are a range of home care funding options available to you when accessing in-home care. Each of these options is discussed in more detail in our Guide to Home Care Funding.
CHOOSING A HOME CARE PROVIDER
When choosing a home care provider, it is important to consider your health and independence goals and which services will benefit you. It may be helpful to discuss your goals and wishes with your family members and wider support system and to create a list of services and support you would like to get more information on. You can then start investigating potential aged care providers who can deliver these services. When considering different aged care providers, the below questions may be of assistance to ensure you are receiving a safe, value for money service, that is tailored to your needs:
What qualifications do your staff have?
Our people are highly qualified professionals, with years of expertise and a passion for caring for those in need. Our team includes: • Medical Professionals • Registered Nurses • Occupational Health and Safety professionals • Care Management Planners • Physical Therapists • Home and Garden Maintenance Specialists • Personal Carers All our nurses are registered with APHRA and our carers have either a Certificate III or Certificate IV or a Diploma in Community Services.
What is your experience in delivering aged care?
Pearl Home Care was founded by the Shehade family which has over 35 years of expertise in health, allied health and the disability and aged care sectors. This experience has been captured to deliver the very best in training and ongoing support to each of our branch managers and their care teams.
What sets you apart from other providers?
Our packages are designed to be simple, flexible and affordable. With Pearl Home Care, you are not only guaranteed competitive rates, but also: • NO sign-up fees or exit penalties • NO hidden management charges • NO lock-in contracts We are also an inclusive service provider, supporting all people, no matter how they identify themselves personally.
What qualifications do your staff have? Our people are highly qualified professionals, with years of expertise and a passion for caring for those in need. Our team includes: • Medical Professionals • Registered Nurses • Occupational Health and Safety professionals • Care Management Planners • Physical Therapists • Home and Garden Maintenance Specialists • Personal Carers All our nurses are registered with APHRA and our carers have either a Certificate III or 1V or a Diploma in Community Services.
Do you have experience with supporting people from different cultures and backgrounds? Yes. As care providers, we uphold an inclusive, welcoming approach and are committed to equality and to supporting individual religious beliefs, customs and traditions.
How much do your different services cost? The cost of services is dependent upon the funding arrangements and your individual income and capacity assessment. Our services are flexible, affordable and highly competitive. Our price lists are available on our website.
What funding arrangements are available (e.g., private pay or government funded packages)? We deliver services under government funded programs, such as the Commonwealth Home Support Program, Home Care Packages and the National Disability Insurance Scheme. We also provide private pay services for those who choose this option.
How will my out-of-pocket expenses be calculated? Your contribution is dependent on your financial situation, your income assessment and the services we provide you. However, you can be certain that any personal contributions are set at a highly competitive and affordable level and only where you have the capacity to meet these obligations.
Do you assist with funding applications and the assessment process? We offer free consultations and assistance with government funding applications, which may seem tricky for a first- time user.
If I am unhappy with my service, what can I do? The satisfaction of our clients is 100% guaranteed or you can leave with no exit fees. That’s no exit fees for ANYONE. EVER. But our focus on service delivery encourages both formal and informal feedback so that we may continue to improve on our services.
Will I be locked into a contract? NO. If at any time your needs or wishes change, your care plan can be adapted to suit, and with no lock-in contracts you’re free to cancel your care at any time.
Why our customers choose us
Do you have exit fees? NO. You can cancel your services without any fees or penalties
We have conducted extensive research into what customers are looking for from their home care providers and built our business offering accordingly. Pearl Home Care customers enjoy:
A 100% Satisfaction Guarantee. We are customer centric and confident they will be delighted in the service they receive from our fully trained franchisees and support workers.
 Seeing their money go further Pearl Home Care is affordable. We do not charge entry or exit fees; we care about our customers and we ensure their money is spent on the services they need.
 A qualified and certified team Our staff receive ongoing training and come from a range of backgrounds and cultures. For more information on the services available in your area, contact your local Pearl Home Care office for a complimentary and obligation FREE in-home assessment and care plan estimate.
No lock-in contracts Our model allows customers to choose as much or as little care as they want. We are flexible and having no lock-in contracts removes any roadblocks to trialling our services.
Support to access government funding We offer free consultations and assistance with government funding applications, which may seem tricky for a first-time user.
Our Australian-owned and operated business structure All government funding received to deliver important care stays in Australia and helps support the wider economy.
