After your assessment, your assessor will need to review the information and determine your eligibility. Once a decision is made, the Aged Care Assessment Team (ACAT) will send you a letter.

The letter will contain:

  • the assessment team’s decision
  • the services you are eligible to receive
  • the reasons and evidence supporting the decision
  • a copy of your support plan developed during your assessment

If you are approved for a Home Care Package, there may be a wait before one can be assigned to you. Once you have received your approval letter you can start gathering information so that you’re prepared once you’re assigned a package:

Find local Home Care Providers near you, Aged Care Made Easy has a large variety of Home Care Providers  that service your area.

You can also look at the My Aged Care Portal:   My Aged Care . The other option is to have a look at Self Managing your package, have a look here for more information on Self Managing your Home Care Package.

If you have been assigned a Home Care Package you will receive a letter confirming this.

This letter includes your referral code, which your chosen provider uses to see your assessment information, support plan, and package level.

You have 56 days from the date of your letter to enter into a Home Care Agreement with your chosen provider. If you do not enter into a Home Care Agreement within that period, your package will expire. It will then be allocated to the next person on the national priority system.

If you can’t find a suitable provider during this time, you can call our Helpline on 1300 078 688.

You can also call My Aged Care on 1800 200 422 and ask for an extension of 28 days.

If you are not eligible for a Home Care Package, you will receive a letter from your assessor that will tell you why.

  • You may be eligible for other government-funded aged care services. If you are, your letter will include a support plan outlining this information.
  • If you’re not eligible for other services, you may want to look at private Aged Care providers.

If you have any questions or if you disagree with the assessment team’s decision, there are actions you can take:

  • Discuss your concerns with your assessor. This is usually the best way to resolve any issues. You can have a friend or relative help with that makes you more comfortable.
  • Request a review of the decision, free of charge. Information about how to do this will be included in your letter. You can also find out more information here – Contact My Aged Care.